Finally documented
While there are no really new concepts delivered here, it will save my manager time documenting how our IT department works
View Articlecommon nonsense
Oh I hear that all the time: "Real ITSM is just common nonsense written down". it is Real Practice alright. So how many copies will you need for staff training ?
View ArticleAbout the "Real ITSM Deathcycle" graphic
I love the "Real ITSM Deathcycle" graphic, but don't toilets flush counter-clockwise in the southern hemisphere? >;-> Sincerely, Don Milani
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